Technical Services Partner

Technical Service Partner – 12 month contract

We’re TRGC, one of the UK’s biggest hospitality businesses, and for over 35 years we’ve been serving millions of guests across our restaurant group, Concessions. From high-street favourites to buzzing airports, our diverse portfolio including iconic brands like Barburrito offers something for everyone. It’s all about great food, welcoming spaces, and experiences people come back for. 

The Role

We’re looking for a Tech Service Partner to own end-to-end service outcomes across key applications and technology suppliers. This role focuses on improving service stability, strengthening supplier accountability, and shifting from reactive to proactive service management.

What you’ll be doing

• Own performance and availability of core business applications (EPOS, payments, back-office systems)
• Manage third-party suppliers and hold them accountable to SLAs and commitments
• Lead Major Incident management with clear communication and ownership
• Drive root cause analysis and long-term fixes through problem management
• Deliver service improvement plans (SIPs) and measurable service enhancements
• Build strong relationships with business stakeholders and provide clear updates

What you bring

• Experience in technical service delivery and managing both internal and external stakeholder relationships
• Strong supplier management in a live service environment
• Experience with business-critical applications in multi-site environments
• Practical use of ITIL (Incident, Problem, Change, Service Improvement)
• Clear communicator with ability to drive accountability and outcomes
• Comfortable working in fast-paced, reactive environments while improving services

What success looks like

• Improved service stability and reliability
• Stronger supplier accountability and performance
• Reduction in repeat incidents
• Clear, confident communication across the business
• Visible shift from reactive to proactive service management

What’s in it for you

• Impact from day one: Your decisions keep our sites trading and our guests happy.
• Freedom & flexibility: Hybrid 3 days in the office
• Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRG.
• People you’ll like: Down-to-earth teammates who work hard, solve fast and have fun doing it.

We believe brilliant hospitality starts with brilliant people. We’re committed to building an inclusive workplace where every voice is valued, and we’re proud to be a Disability Confident employer.

Need adjustments during the application process? Just let us know — we want you to be at your best.

Keep our venues flight-ready and guest-ready, every day. Join a team where your expertise makes an immediate difference.